Return and Refund Policy

Effective Date: Nov 1st 2024

Welcome to Shed Suite Marketplace. This Returns and Refunds Policy outlines the conditions and process for returning sheds purchased through our platform. By making a purchase, you agree to this policy.

1. General Policy

Shed Suite Marketplace is an online platform connecting shed sellers across the United States with customers looking to purchase sheds. The return and refund policies vary according to the individual shed sellers. It is your responsibility to review the return and refund policy of the seller before completing a purchase.

2. Conditions for Returns

• Sheds must be returned in their original condition, unassembled, and without signs of damage, unless the damage occurred during delivery.
• The timeframe for returns will be determined by the seller’s specific policy. Please refer to the seller’s individual return terms provided at the point of sale.
• The customer is responsible for any return shipping fees unless otherwise stated in the seller’s policy.

3. Refund Process

• Refunds will be processed by the individual shed seller once the return is approved and received.
• Refunds will be credited back to the original payment method within 10-15 business days, depending on the seller’s processing time.
• If a refund is not processed within the stated period, please contact the seller directly for resolution.

4. Exceptions

• Custom-built or specially modified sheds may not be eligible for returns. This will be indicated by the seller at the time of purchase.
• Sheds that have been assembled or altered after delivery will not be eligible for a refund.

5. Damaged or Defective Sheds

• If you receive a shed that is damaged or defective, notify the seller within 48 hours of delivery, providing photographic evidence.
• The seller will determine whether a replacement, repair, or refund is applicable in such cases.

6. Contact Information

For questions about a return or refund, please contact the seller directly through their provided customer service channels. If further assistance is needed, reach out to Shed Suite Marketplace at [support email/phone number].

Thank you for shopping with Shed Suite Marketplace.